FAQs
Ordering and Shipping
Q: How can I place an order?
A: Browse our collections and select the Nutbox of your choice. Add it to your cart and proceed to checkout, where you can fill in your shipping details and payment information.
Q: Do you offer international shipping?
A: Currently, we only ship within the United Arab Emirates.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1 business day. Delivery within the UAE takes 1-2 business days.
Product Information
Q: Can I customize the contents of my Nutbox?
A: Yes, we offer customization options for our Nutbox collections. Please visit the contact page to get in touch with us for minimum order quantities for custom orders.
Q: Are your products suitable for people with allergies?
A: Our products are processed and packaged using equipment that may come into contact with common allergens, including nuts. Please contact us for specific allergy concerns.
Payments and Returns
Q: What payment methods do you accept?
A: We accept various payment methods, including major credit cards. All transactions are securely processed.
Q: What is your return policy?
A: Due to the perishable nature of our products, we accept returns only if the product is defective or damaged upon delivery. Please contact us within 24 hours of receiving your order for assistance.
Sustainability and Quality
Q: Are your products and packaging sustainable?
A: We are committed to quality and sustainability. Our products are packaged using food-grade materials, ensuring freshness and minimizing environmental impact.
Q: How do you ensure product quality?
A: We adhere to strict quality standards, including ISO 22000:2018 and HACCP certifications. Our products are stored and handled in state-of-the-art facilities to maintain their premium quality.
Contact and Support
Q: How can I get in touch with customer service?
A: You can contact us via our contact page, email at trade@tulsidas.com or call us at +971 56 9672331 during business hours. We're here to help!